When purchasing a new property you will be asked by your developer to undertake a handover inspection of the property. Any damage such as marks, chips, scuffs, scratches and staining must be noted to your developer at the time of the inspection as such damage is not covered by Premier Guarantee.
Details of what is or isn't covered can be found in your policy documentation. If you don't have your policy document or need some further guidance, contact us and we'll be happy to help you.
If you do have a problem with your home, and you believe it’s covered by your warranty with Premier Guarantee, then please raise your claim via the Claim Notification Portal. Once you have submitted your case, our specialist Claims team will review your case and get back to you with an updated within 5 working days.
If you are claiming under any of our policies, New Homes, Social Housing, Private Rental, Commercial, Self Build or Completed schemes please record your claim notification via the portal.
If you are claiming under any claim regarding insolvency please contact us
If you are making a new claim under one of our schemes Underwritten by Liberty Syndicate Management Limited (Syndicate 4472), please visit Liberty Claims
Any damage must be noted to your Developer at the time of the inspection.
Details of what is or is not covered can be found in your policy documentation. Check out our Homeowner’s Handbook for a list of common examples of claims we have received from homeowners, plus who you should look to contact in the occurrence of one of these faults.
Download Homeowners Handbook